Last updated: 22/01/26
Ellwood Estates (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (the “Website”) and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Ellwood Estates is a UK-based property business providing property sales, property marketing, and property investment information. We act as a data controller in relation to personal data collected through the Website.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide to Us
- Name
- Email address
- Telephone number
- Property details (if you are selling or enquiring about a property)
- Account registration details
- Communications sent via contact forms, email, or phone
2.2 Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
This information helps us improve the Website and user experience.
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and requests
- Provide property listings and related services
- Manage user accounts
- Market properties on third-party platforms
- Improve our Website and services
- Comply with legal and regulatory obligations
We will only process your data where we have a lawful basis to do so.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent – where you have given clear permission
Contract – where processing is necessary to provide services
Legal obligation – where required by law
Legitimate interests – to operate and improve our business, provided your rights are not overridden
5. Marketing Communications
We may contact you regarding:
- Property opportunities
- Updates related to your enquiry or account
- Relevant services offered by Ellwood Estates
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
6. Sharing Your Data
We may share your personal data with:
- Third-party property portals (including Rightmove, Zoopla, and OnTheMarket)
- Professional advisers such as solicitors, accountants, or surveyors (where relevant)
- IT and website service providers
We do not sell your personal data to third parties.
7. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
8. Data Retention
We retain personal data:
- For as long as necessary to provide services
- To comply with legal, accounting, or regulatory requirements
- To resolve disputes or enforce agreements
When no longer required, data is securely deleted or anonymised.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
10. Cookies
Our Website uses cookies to improve functionality and user experience.
For detailed information, please refer to our Cookie Policy.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.
13. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Ellwood Estates via the Website contact form.